Mangalpady
Grama Panchayat

Introduction

Mangalpady Grama Panchayat is committed to providing efficient, transparent, and timely services to the public. This Citizen Charter has been prepared to provide citizens with clear information regarding the various services offered by the Panchayat, procedures for availing services, service delivery timelines, and the responsibilities of officials.

Objectives of this Charter

• To provide clear information about Panchayat services to the public.
• To ensure timely delivery of services.
• To promote transparency and accountability in administration.
• To encourage public participation in governance. 

1. Mission of the Grama Panchayat

To ensure the overall development of the Panchayat through people’s participation and a vision of sustainable development.

2. Vision of the Grama Panchayat

To transform Mangalpady into a people-friendly Panchayat that ensures equality, cleanliness, health, education, safe drinking water, and quality infrastructure for all.

3. Major Services Provided by the Panchayat

3.1 Birth and Death Registration Services

3.2 Building Permit Services

3.3 Social Welfare Services

3.4 Welfare Scheme Services

• LIFE Housing Scheme
• Employment Schemes
• Sanitation Schemes
• Women and Child Development Schemes
• Drinking Water Projects
• Agricultural Development Schemes 

4. General Procedure for Availing Services

1. The applicant shall fill out the prescribed application form.
2. Required documents shall be submitted to the Panchayat Office.
3. A receipt acknowledging the application will be issued.
4. The application will be forwarded to the concerned section.
5. Services will be provided within the prescribed time after verification. 

5. Rights of Citizens

• Right to receive timely services.
• Right to know the status of applications.
• Right to receive transparent and non-discriminatory services.
• Right to submit complaints and grievances.
• Right to obtain information under the Right to Information Act. 

6. Responsibilities of Citizens

• Submit accurate information and documents.
• Pay taxes and fees on time.
• Protect public property.
• Cooperate in waste management activities.
• Maintain public cleanliness and hygiene. 

7. Grievance Redressal System

Citizens may submit complaints related to Panchayat services through the following methods:

• Directly at the Panchayat Office
• Through telephone
• Written complaints
• Via email
• Online complaint system (if available) 

Time Limit for Complaint Resolution

8. Transparency and Public Participation

Mangalpady Grama Panchayat ensures public participation through:

• Grama Sabhas
• Development Seminars
• Ward Sabhas
• Public suggestion mechanisms
• Social Audits 

9. Commitment to Environmental Protection

• Anti-plastic initiatives
• Waste management projects
• Water conservation activities
• Green Village initiatives
• Sanitation and cleanliness campaigns 

10. Digital Services

The Panchayat provides various services through e-Governance systems:

• Online tax payment
• Online certificate applications
• Application tracking services
• Digital grievance registration 

11. Office Working Hours

12. Contact Details

Mangalpady Grama Panchayat

📍 Mangalpady, Kasaragod District

📞 Phone: 04998 240221

📧 Email: secmangalpadygp@gmail.com

🌐 Website: https://mangalpadypanchayat.lsgkerala.gov.in

13. Conclusion

Mangalpady Grama Panchayat is committed to ensuring a people-friendly, transparent, and accountable system of governance. The Panchayat seeks the cooperation and active participation of the public in all developmental activities.